Accounts Receivable | Accounts Receivable |
Contents
Customer Transactions
Processing Invoices
Processing Receipts
Checking Integrity
Error Messages
Exporting and Importing
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How can I correct a cash receipt that was
applied to the wrong customer?
Reverse the cash receipt by
entering an adjustment to cash, referencing the original cash
document number. Enter a credit to the general ledger bank
account in the detail section of the adjustment. This will make
the cash negative. Re-apply the cash to the invoice so that the
cash is zero and the invoice total is increased to the
before-cash amount. You can then apply the receipt to the correct
customer.
Cash was applied to the wrong invoice
on the customer's account. How can I reverse the effect of the
cash receipt?
Enter an adjustment to debit the
invoice to which the receipt was incorrectly applied, and credit
the bank account.
Enter an adjustment to credit the
cash receipt for the amount applied to the wrong invoice. Debit
the same bank account as you credited in step 1.
Enter a $0.00 cash receipt for
the customer, and select the check. Apply it to the correct
invoice.
What information can A/R export and
import?
A/R can import and export A/R
customer records, and import cash, invoice, and adjustment
batches.
Use the Import Customers and
Export Customers functions to import and export the customer
name, address, type of account, credit limit, and additional
customer master information. You can also export customer account
balances, but you cannot import them. To import a customer's
balance, create an invoice import file that contains a single
invoice transaction for the balance, then import the file.
Why can't I print statements or edit
the company profile? The system kicks me out when I try to run
these functions. I can print statements and edit the company
profile in sample data. What's wrong?
Your ARDUN.xxx data file is
damaged. To fix the problem, rename the ARDUN file in your
company's data directory to a different extension (such as .BAD),
then copy ARDUN.SAM from the Sample Data directory to your
company's data directory and filename extension. You should now
be able to print statements and edit the company profile.
I get the error message "Document
number cannot be blank" when retrieving O/E into A/R. Why is
this happening?
The O/E batch being retrieved
into A/R contains an invoice transaction that has an invoice
number of 0 (zero). A/R cannot retrieve a batch with an invoice
number of 0. To work around this problem, rename the OEARIBCH.xxx
file to OEARIBCH.yyy. This will force the program to create a new
file for future information to be retrieved. After you rename
OEARIBCH, manually enter into A/R the O/E transactions that are
in the batch you renamed. To prevent the problem from happening
again, use the second screen of the O/E Edit Company Profile
function to change the choice for the Create <> Batches In
Accounts Receivable option to Direct (to create Order Entry
batches DIRECTLY in Accounts Receivable).
A/R can process a particular
document number only once for a customer. If you need to enter
two documents with the same number for the same customer, add a
character to the document number the second time you use it, to
make the number unique. You can use the same document number more
than once for different customers. For example, you can post
document 1 to customer A and customer B. If you need to post two
documents numbered 1 to customer A, however, post the second
document as 1-a.
When viewing customer transactions, I found that aging by due date per
customer was actually aging by the transaction date.
Download and install the A/R PTF diskette by clicking here
When I run the Data Integrity Check, it
indicates that I have damaged data and an incomplete posting. The
program will not allow me back into A/R. What can I do?
Your data has been damaged and is
not useable. You should first make a backup of the damaged
Accounts Receivable data files and the data files in other ACCPAC
Plus programs that you use with Accounts Receivable, then either:
Restore your Accounts
Receivable data and other ACCPAC Plus data from a backup that
was made prior to the incomplete posting, then re-enter the
transactions and other information you posted since making
the backup (for assistance, see the "Damaged Data"
instructions in Appendix A of the Accounts Receivable User
Guide),
OR
Call B&W Consulting Group
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Program temporary fix downloads
ar970315.exe corrects the following problems which can arise in the released version of Accounts Receivable 6.1A
The accompanying diskette contains a modified version of
one or more program modules. The diskette is not an upgrade or a product replacement; it
is a temporary program fix that is valid only until we release an update to the software
product that incorporates this change.
- This PTF corrects the following problems that some users
encountered after importing cash and applying it to transactions:
- Integrity problems were reported on cash transactions (found
when running the integrity checker).
- Records to which the cash transactions were applied (such as
invoices or other transactions) were missing from the Customer Transactions Report or from
the Customer Transactions Inquiry screen.
- Check exchange rates were incorrect if importing from 5.0 or
6.0 file formats. The rates used were based on the system date, not on the dates of the
transactions.
- The word "Check" appeared as "Cheque"
(which is the Canadian spelling).
- This PTF corrects the following problems with the Import
Customers function:
- New customer records imported without the "Account
type" field were always created as open item accounts. With this PTF, the customer
account type on new customer records will now be the default choice in the company
profile.
- Dollar amounts were not imported properly for records
imported in continuous format.
- Importing previously exported customer statistics changed
positive values to negative values for customer payment, credit, and discount statistics.
- In the released version of Accounts Receivable, some users
found unbalanced journal entries in the general ledger batch when posting a recurring
charge invoice batch. This problem occurred only with multicurrency databases and only
when the recurring charge transaction contained zero amount distributions that were
followed by non-zero distributions. This problem has been fixed.
- This PTF corrects a situation where the Create Recurring
Charge Batch function created a zero detail line entry in the batch when the distribution
code and general ledger accounts for the charge record did not exist.
- This PTF corrects the following problems with invoice entry:
- The customer code could not be changed. You can now change
the customer code as long as the new customer is of the same currency as the original
customer.
- Terms were not updated properly when editing a previously
entered batch and changing the transaction date of an entry.
- This PTF corrects the following problems with retrieving a
multi- currency invoice transaction:
- The retrieved rate could not be edited in the
Add/Modify/Delete Invoice Batches function.
- The program set the rate operation to "Multiply"
and date matching to "Exact," in many situations, rather than to the operation
and matching defined by the rate table.
- The original invoice rate on a credit or debit note was
incorrect, along with the original invoice number.
- This PTF corrects the following problems with importing
invoice transactions:
- The tax code detail was always 0 if the distribution field
was blank and the profile option "Allow edit of tax code" was off.
- The program set the rate operation for multicurrency
transactions to "Multiply" and date matching to "Exact," in many
situations, rather than to the operation and matching defined by the rate table.
- In the current release, some users found that aging by due
date per customer was actually aging by transaction date. This problem has been fixed in
this PTF.
In addition, the following changes have been made in this
PTF:
- In Delete Inactive Customers, the last activity date entry
field has been changed to four-digit year entry.
- In Add/Modify/Delete Customers, the start date entry field
has been changed to four-digit year entry.
Several more changes have also been made to this function:
- If a user attempts to add a new customer without entering an
account set, an error message appears and the user must enter the account set.
- In the previous version of Accounts Receivable, the default
credit from the account set did not update the credit limit field in the Add/Modify/Delete
Customers function. The credit limit field is now updated.
- On the statistics screen, the "Total Days To Pay"
and "Total Paid Invoices" fields have been increased to five digits.
- When integrated with Order Entry standalone system, the
Price List Code finder field in the Order Entry Information section was disabled. This is
now enabled.
- In Display Customer Information, the Start Date display
field has been changed to a four-digit year.
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After downloading the ACCPAC Plus PTF, copy the
self-extracting file to a floppy disk, then run the self-extracting file from the floppy
disk using the following syntax:
[filename]
The extracted files are now on the floppy disk.
Installing the PTF:
- Start ACCPAC Plus. When the Start list appears, press F3 to
display the System Manager Menu.
- Press I, or use the Up or Down Arrow key to highlight
Install Programs, then press Enter.
- Insert the PTF diskette in your diskette drive.
- Follow the instructions on the screen.
This will place the files in the appropriate directories.
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S.B. Accounting Serives
Last revised: October 04, 2007