
I ran the Check Data Integrity function in A/P and it says that I have damaged data and the errors are in the APINTERR file in my data directory. Is this the file that is damaged?
No. The APINTERR file contains messages that describe the errors found through the integrity check. A(accounts)P(ayable)INT(egrity)ERR(ors). This is not the file that is damaged. You can display the messages in the APINTERR file with a text editor or print them to the screen or a printer with DOS commands.
I was trying to post a batch (invoices or checks) and the system stopped during posting and displayed an error message saying to restore my data from a backup. Now when I try to start my A/P data, I get an error message about "incomplete posting" and I can't use the data. What can I do?
Your data has been damaged and is not useable. You should first make a backup of the damaged Accounts Payable data files and the data files in other ACCPAC Plus programs that you use with Accounts Payable, then either:
The Pre-Check Register lists vendors with zero balances and notes that no check will be printed. How can I get those vendors off the Pre-Check Register?
The zero-balance vendors who are listed on the Pre-Check Register have accounts which contain unapplied payments, credit notes, or adjustments. To clear these unapplied transactions, use the Add/Modify/Delete Manual Checks function, specifying each vendor with a zero balance, then selecting all the outstanding transactions in the account to cross-apply them and create a "zero net" check.
I created a new check specification, but the checks continue to print in the old format. Why doesn't the program use the new specification?
After adding a new check specification you must use the Add/Modify/Delete Banks function to edit the Specifications fields for System checks (and advices, if applicable) to enter the name of the new check specification you want to use. If you want to use the specification for manual checks as well, enter the new specification name in the relevant fields in the Manual column.
I modified my check and advice specification. The first check prints OK, but then the information seems creep up or down the forms for all the other checks. Why?
When modifying a check and advice specification, keep in mind that each ". line" equals a line on the form, and that the total number of lines in a specification must equal the total number of lines on the paper or form on which you print. For example, an 8.5" x 11" page includes 66 lines, so the specification you use with 8.5" x 11" paper must also include 66 lines (6 lines per inch x 11 inches = 66 lines).
On laser checks, the first line prints too low. I can't seem to get it to print any higher since it is the very first line of my specification. How can I modify this?
Change your printer driver selection to the Hewlett-Packard LaserJet (66 lines) printer driver. You must also make sure that the total number of lines on your specification equals 66.
I know I have invoices that are due for payment, but when I run the Pre-Check Register the program says that no checks will be printed. Why?
Check the ending codes you specified in the Print Pre-Check Register function for ranges of control account sets, vendor numbers, and report groups. Ending fields cannot contain blanks; each must contain either the code for the last record in the range or zzzzzz (representing the last code in your Accounts Payable data for the type of record). Starting fields can use the code for the first record in the range, or they can be blanks.
I'm trying to run year-end processing in Accounts Payable, but I get the following message "Batch status must be printed and purged." What do I do if there is nothing to print or I cannot clear a batch?
You will get this message if you have not printed the Batch Status report to a printer or a file, then chosen the option to clear the data after printing. (You cannot clear the report if you print it only to your screen.)
Print the Batch status report to a printer or file again, choosing All for both Type and Status. After printing, choose the option to clear the report, then run the Year End function.
If you do not receive the message that lets you clear the data after printing to a printer or file, the batch control files may have been corrupted. You can replace damaged batch control files by creating a dummy company and copying the dummy company's empty batch control files to your Accounts Payable data files, as follows:
Ignore the remaining fields.
copy apbct*.new *.xxx
new is the extension for the dummy company's Accounts Payable data files, and xxx is the extension for your real Accounts Payable data files.
If you did not switch to your Accounts Payable data directory in step 12 or you created the dummy company in another directory, enter:
copy d:\dummy directory\apbct*.new e:\data directory\*.xxx
d = the drive letter, and dummy directory is the name of the directory where the dummy Accounts Payable data files are located. e is the drive letter and data directory is the name of the directory that contains your real Accounts Payable data files.
For example, some users reported problems saving multiple distribution details in Add/Modify/Delete Invoice Batches or Add/Modify/Delete Adjustments. In these cases, users reported one or more of the following symptoms:
- Only one distribution in an entry was saved, although several may have been entered.
- Source codes were lost (this was evident when using the Print/ Consolidate G/L Transactions function).
- One of the following messages appeared: "Error. Added totals different from saved totals for entry." or "Error. Added totals different from saved totals for batch."
In addition, the following changes have been made to Accounts Payable:
After downloading the ACCPAC Plus PTF, copy the self-extracting file to a floppy disk, then run the self-extracting file from the floppy disk using the following syntax:
[filename]
The extracted files are now on the floppy disk.
This will place the files in the appropriate directories.